At Argyll and Bute Citizens Advice Bureau, we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect citizens in Scotland.
We only ask for the information we need, let you decide what you're comfortable telling us, and explain why we need it. We also treat it as confidential.
When we record and use your personal information we:
only access it when we have a good reason
only share what is necessary and relevant
don't sell it to anyone
We handle and store your personal information in line with the law. If we need to record any sensitive information, we will get your consent to do so. You can withdraw your consent at any time by contacting Argyll and Bute Citizens Advice Bureau.
Who's responsible for keeping your personal information safe?
Citizens Advice Scotland and Argyll and Bute Citizens Advice Bureau are both responsible for keeping your personal information safe and making sure we comply with data protection law. This means we are 'joint data controllers' for your personal information.
Each local Citizens Advice Bureau is an independent charity and along with Citizens Advice Scotland (CAS), is a member of the Scottish Association of Citizens Advice Bureaux (SACAB). This means we use your information for monitoring purposes, our research and campaigning work and to keep improving our service for citizens in Scotland.
Working on your behalf
When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with a third party.
For example: Argyll and Bute Council, Argyll Community Housing Association
When we would use your information without your permission
At times we might need to use or share your information without your permission. If we do, we'll always make sure there's a legal basis for it. This could include situations where we have to use or share your information:
to comply with the law, called 'legal obligation' - for example, if a court orders us to share information
to protect someone's life, called 'vital interests' - for example, sharing information with a paramedic if a client was unwell at the bureau or one of our outreaches
to carry out our aims and goals as an organisation, called 'legitimate interests' - for example, to create anonymous case studies and statistics for our national research
for us to carry out a task in the public interest or for our official functions, and the task or function has a clear basis in law, called 'public task' - for example the Consumer Service
Date last reviewed:
to carry out a contract we have with you, called 'contract' - for example, if you're an employee we might need to store your bank details so we can pay you
to defend our legal rights - for example, to resolve a complaint that we gave the wrong advice
What are my rights?
You have rights under data protection law that relate to the way we process your personal data. More information on these can be found on the Information Commissioner’s website. If you would like to exercise any of these rights, please contact the Bureau Manager, Argyll and Bute Citizens Advice Bureau.
Your rights include:
the right to access the personal information that we hold about you
the right to ask us to correct any inaccurate personal information we hold about you
the right to ask us to erase any information we hold about you, although this will only apply in certain situations due to us processing your data on the basis of ‘legitimate interests’
the right to restrict our processing of the personal information we hold about you. This will only apply in situations such as:
o you are disputing the accuracy of the information we hold
o where we no longer need to use the information but it is needed for legal claims
the right to receive personal information, which you have provided to us, in a structured commonly used and readable format
What we do with your information
First and foremost, your information will be used to provide you with advice. This also includes us sharing anonymised statistical data that we can use for research purposes to show the value and impact of our service to funders and others who are interested in our work, such as external auditors who want to make sure we are giving you high quality advice. We may also use it to refer you to any specialist services out with SACAB. A record of your case will be kept on our secure electronic case management system.
In certain circumstances your anonymised information may also be shared with project funders such as NHS (PASS Project), the Scottish Government, Poppy Scotland (Armed Services Advice Project).
Our services are also subject to external audit by the Scottish Legal Aid Board (SLAB). They check that we are providing you with the highest quality of service and are allowed to access your information (if randomly selected) under the legal basis of ‘public task’.
How we handle your personal information depends on how you interact with us.
We obtain your consent to hold your information by asking you to agree to and sign a Client Consent Form and the legal basis for doing this is ‘Legitimate Interest’.